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     Auto Top-up through Standing Instructions to Federal Bank: (to be introduced through Federal Bank soon) :

• Auto top-up:    Passengers need not have to go to the Ticket office or any other outlet for topping up Stored Value Ticket (Varshik), if they have opted for auto top-up. Automatic Top-up of Varshik shall be possible on reaching a pre-defined threshold value set by passenger. Minimum Threshold value shall be Rs.100. Top-up value can be between Rs.50 to Rs.1000 in multiples of Rs.50

Auto top up from Federal Bank Account : Customers can visit the nearest Federal Bank branch and submit an auto top-up application form along with their preferences. The Combo Card (Flash card of Federal Bank) will be recharged / topped up automatically based on their preferences. Please visit your nearest Federal Bank branch for more details or dial 1800 425 1199 / 1800 420 1199.

• Auto-top Request Generation: The auto top-up request is generated by the Automatic gates during entry to station when the stored value is below threshold. The request for top-up is sent to bank but the passenger is allowed to travel based on the threshold value still available on the card. The request will not be generated if the stored value on ticket is below the minimum fare required to enter the stations.

Add Value Action: The add value action on smart card happens when the passenger goes through the Automatic Gates next time after the request was generated based on response from Bank debiting the passenger's account

Dishonor of top-up request to Bank: In case the Bank dishonors the auto top-up request sent by system due to insufficient balance held by passenger, the smart card shall not be topped up. BMRCL may exercise option to cancel the auto top-up facility in case of repeated dishonors of auto top-up request and intimate to the Bank.

Withdrawal of Standing Instructions: Such standing instructions may be withdrawn by passenger after he presents a request at the Customer Care office. The operator shall issue an acknowledgement to the passenger for the same after accepting the request

 

 

 
 
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