Introduction

Welcome to the Namma Metro App ("App") provided by Bangalore Metro Rail Corporation ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our App. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.

If our Web Portal/ Website requests to provide personal information, it will be informed for the particular purposes for which the information is gathered and adequate security measures will be taken to protect personal information.

We do not sell or share any personally identifiable information volunteered on our Namma Metro App or website to any third party (public/ private). Any information provided to this portal will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

By using the Namma Metro App, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

Information We Collect

We collect and process the following types of information:

1. Personal Information: When you use the Namma Metro App to book QR code-based Ticket or recharge your Contactless Smart Card, we collect your name, email address, and phone number. This information is required to facilitate the booking and recharge services.

2. Usage Information: We may collect information about how you interact with the App, including the actions you take and the features you use. This information helps us improve the functionality and user experience of the App.

3. Device Information: We may collect information about your device, such as device type, operating system, and device identifiers. This helps us optimize the App for different devices and troubleshoot technical issues.

How we Use Your Information: We use the collected information for the following purposes:

1. To process your Metro QR code ticket bookings and Contactless Smart Card recharges.

2. To communicate with you regarding your bookings, recharges, and any relevant updates about the App.

3. To improve the App's functionality, user interface, and user experience.

4. To analyze App usage patterns and trends to better understand user preferences and optimize our services.

5. To comply with legal obligations and respond to lawful requests from government authorities.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted.

Your Rights

You have the right to:

1. Access and update your personal information.

2. Withdraw your consent to data processing.

3. Delete your personal information from our records.

4. Object to the processing of your personal information for legitimate reasons.

5. Lodge a complaint with a data protection authority.

Third Party Services

The App may contain links to third-party websites or services. This Privacy Policy only applies to our App, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you access through our App.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on the App or by sending you an email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at travelhelp@bmrc.co.in or 1800-425-12345